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Welcome to the Bentley Photographic online shop

about bentley photographic

We are Bentley Photographic, a small family run company based near Colchester in Essex... but please don't hold that against us! Our Photographers travel far and wide taking all types of school photographs - portraits, groups, whole school panoramics and more. Retouching, printing, mounting and framing are all done in-house, keeping costs and quality under control.

delivery information

When your order is received, we will aim dispatch it within 7-10 days. Please allow 28 days at busy periods.

terms & conditions

Payment
All orders must be paid for in advance. Payments can only be made using most debit cards, Visa or Mastercard. All prices are in pounds sterling and VAT is included at the standard rate, where applicable.

Delivery
When your order is received, we will aim dispatch it within 7-10 days. Please allow 28 days at busy periods.

Handling Charge
All orders will incur a small charge towards the cost of postage and packing at the checkout. Unless paperwork with your proof card states otherwise.

Late Charges
A late charge of £5.00 will be added to your order for all images that have been archived (normally after 12 months), these must be ordered by telephone / email. No late fee will be charged if the image is available online.

Returning products
It's not possible to return any kind of images and claim a refund, since all products are individually manufactured products. On all other products, the customer has 14 days with full right to return the goods. Please return the item to the address below via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 14 DAYS. As soon as we receive the item and it has been checked we will either refund your card or send a replacement. We apologise for the inconvenience, if you have any problems please do not hesitate to contact us.

Complaints
Complaints must be declared directly to Bentley Photographic within 3 working days after receipt. For your order to be rectified the complete order MUST be returned.

Credit Card information
Bentley Photographic does not hold any information regarding card number, expiry date or card security code.

Personal information
Bentley Photographic will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent or unless required to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences.

Promotions
Periodically during the year we may email you specific offers that we think that may be of interest to you and that relate to images that you hold in your account. These offers will be only from Bentley Photographic and you can opt out of receiving these at any time.

Accepting terms & conditions
By using our site, it is deemed that you have read and accepted our terms and conditions.

contact us

bentley photographic
New Hall Barn
Horsley Cross
Manningtree
Essex
CO11 2NU

E: support@bentleyphoto.com

T: 0844 2570057 (Outside UK 0044 1206 395888)

F: 01206 395544

Bentley Photographic Ltd, trading as Bentley Photographic, Reg No 3800667, Reg Office, Izod Bassett, 105 High Street, Needham Market, IP6 8DQ VAT No 368 5035 36

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